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I live 55 miles north of this dealership and pass two other BMW dealers to get service here. The guys are great and do their best to meet my schedule whenever possible.
I recently purchased a used bike from this dealer in As-Is condition. Turns out it had a hairline crack in the cylinder head. South Sound ordered the new part, had it shipped overnight, and completed the repair at no charge to me. Absolutely incredible service!
I was in the market for a street bike, having ridden mainly dual-sport and offroad my entire life. I really had no clue what I wanted. I visited multiple shops around the area and looked at cruisers, crotch rockets and cafe racers/naked bikes. I checked out South Sound and was really impressed with how knowledgable and helpful they were. I never felt pressured and was “left alone” when I wanted to be. I returned a couple times to look and finally test rode almost every bike they had. The last bike I tried was amazing and fit me like a glove. I was given multiple options for financing and even told I could buy the demo bike for a considerable savings (which I did) I was shown all the features of my bike (Ducati Monster 1200 S) and they even stayed after hours to make sure I was ready to go. Wayne our salesman was awesome and Oscar in the parts/accessories department was amazingly helpful (and he has really cool hair). I will definitely reccommend South Sound to all of my friends who are in the market.
This dealer and most of all the people that operated are the BEST! I’ve been a customer since they opened and no longer had to use the Lake City BMW shop. Brendan the GM is extremely knowledegeable and willing to share his insight for the do-it-yourselfer or service customer alike. Wayne Elston in sales is worth the stop alone! Can’t imagine a better motorcycle shop.
The entire staff at South Sound BMW is in my opinion top notch. I purchased my 2012 S1000RR from them, Wayne was my salesman and gave me a fair deal. Traded in an 11 year old Suzuki and they gave me top dollar for it on the trade. The service dept prices are on par with any other motorcycle dealer, cheaper than what you would expect from a BMW dealership.
I ride a Ducati Monster 796 and experienced a flat on a Friday. I dropped my bike off at South Sound Motorcycles on the following Saturday morning. I was told they would try to fit me in. I got a call within 2 hours telling me my bike was done. A big thank you to Neil in the Service department! The whole staff was incredibly helpful and professional. Very Impressed!
Absolutely incredible service, both from the service department and from parts. As a traveler from southern California in the middle of a 5k mile trip, they were VERY accommodating with some small issues that arose with my bike while passing through the area and required a bit of warranty work. They were able to do the 12k service as well all in the same day and get me back on the road without interrupting my vacation. Another dealership that happens to be ~36 miles to the north told me it would be a month before they would even look at my bike, and would be “happy to help if I felt like leaving my bike until winter, or call BMW’s 800 number to see if they could help me” (no joke, they actually told me that) but these guys really made the extra drive down from Seattle worth it. Keith in service was very friendly, and took the extra time to explain his experience with the area to help me avoid traffic, as well as giving me some pointers on my particular model of bike (his experience with different brands of tires, maintenance, issues he’s seen, etc.) He was very knowledgeable with the ins and outs of my particular bike (K1600GTL.) He really went out of his way to make sure I was taken care of, for which I can;t thank him enough. Neil was very thorough in his review of the work that needed to be done and was very upfront about costs for the 12k maintenance service which was very appreciated! When picking up the bike I was provided a full checklist of work performed as well as items they checked, and recommendations for future maintenance. The amount payed was exactly what I was quoted when I pulled the bike in. Brenden (the GM) also came to take a look and offered to help out however possible and took a look at the bike. A nice touch. The parts department was excellent with their suggestions for apparel and I even left with another $1k worth of riding gear. They have a great selection of gear and accessories. I wasn’t in the market for another bike, but the showroom was very well stocked with eye candy to peruse while waiting for service – so it was nice to take a look. they have a few leather couches next to a fireplace which was a great spot to hang out and kill some time. If you’re in the area, stop and check them out. They exceeded my expectations, and I had a very positive experience.
Incredible experience with South Sound I would highly recommend them. Wayne Elston in Sales rocks !! He was and continues to help me and my first time rider questions. In addition the entire team made me feel welcome and appreciated. It is worth the drive to work with this team.
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