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Absolutely incredible service, both from the service department and from parts. As a traveler from southern California in the middle of a 5k mile trip, they were VERY accommodating with some small issues that arose with my bike while passing through the area and required a bit of warranty work. They were able to do the 12k service as well all in the same day and get me back on the road without interrupting my vacation. Another dealership that happens to be ~36 miles to the north told me it would be a month before they would even look at my bike, and would be “happy to help if I felt like leaving my bike until winter, or call BMW’s 800 number to see if they could help me” (no joke, they actually told me that) but these guys really made the extra drive down from Seattle worth it. Keith in service was very friendly, and took the extra time to explain his experience with the area to help me avoid traffic, as well as giving me some pointers on my particular model of bike (his experience with different brands of tires, maintenance, issues he’s seen, etc.) He was very knowledgeable with the ins and outs of my particular bike (K1600GTL.) He really went out of his way to make sure I was taken care of, for which I can;t thank him enough. Neil was very thorough in his review of the work that needed to be done and was very upfront about costs for the 12k maintenance service which was very appreciated! When picking up the bike I was provided a full checklist of work performed as well as items they checked, and recommendations for future maintenance. The amount payed was exactly what I was quoted when I pulled the bike in. Brenden (the GM) also came to take a look and offered to help out however possible and took a look at the bike. A nice touch. The parts department was excellent with their suggestions for apparel and I even left with another $1k worth of riding gear. They have a great selection of gear and accessories. I wasn’t in the market for another bike, but the showroom was very well stocked with eye candy to peruse while waiting for service – so it was nice to take a look. they have a few leather couches next to a fireplace which was a great spot to hang out and kill some time. If you’re in the area, stop and check them out. They exceeded my expectations, and I had a very positive experience.
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